Shipping Policy

Thank you for shopping with SmartWheel.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Estimated Delivery Times

Estimated delivery times within South Africa are:

• 7–15 business days

Please note:

• Delivery times are estimates only

• Delays may occasionally occur due to customs, couriers, weather, or high order volumes

Shipping Costs

Shipping costs are displayed during checkout.

Certain bundles or promotional offers may include free shipping.

Tracking Information

Tracking details will be provided once your order has been processed and dispatched.

Incorrect Addresses

Customers are responsible for providing accurate shipping information.

SmartWheel is not responsible for orders lost or delayed due to incorrect shipping details provided during checkout.

Delivery Delays

While we aim to deliver within the estimated timeframe, SmartWheel cannot guarantee exact delivery dates due to third-party courier and logistics factors beyond our control.

Lost or Missing Packages

If your package appears lost or significantly delayed, please contact us at support.smartwheels@gmail.com and we will assist in investigating the issue.

By placing an order with SmartWheel, you agree to this shipping policy.