Refund & Return Policy

At SmartWheel, customer satisfaction is important to us. If there is an issue with your order, we will do our best to resolve it quickly and fairly.

Returns & Refund Eligibility

Customers may request a return or refund if:

• The item arrives damaged or defective

• The incorrect item was received

• The product is significantly different from what was ordered

To qualify for a return:

• You must contact us within 7 days of receiving your order

• The item must be unused and in its original packaging where possible

• Proof of purchase and photos/videos of the issue may be required

Non-Returnable Situations

We do not offer refunds or returns for:

• Change of mind after delivery

• Incorrect use or misuse of products

• Damage caused after delivery

• Normal wear and tear

• Orders delayed due to customs or courier issues outside our control

Defective or Damaged Products

If your item arrives damaged or defective, please contact us at support.smartwheels@gmail.com with:

• Your order number

• Clear photos/videos of the issue

We may offer:

• A replacement

• Store credit

• A refund where appropriate

Refund Processing

Approved refunds are processed back to the original payment method within a reasonable processing period.

Return Shipping

For defective or incorrect products, SmartWheel may cover return shipping where required.

For non-defective returns permitted under applicable law, the customer may be responsible for return shipping costs.

Order Cancellations

Orders may only be cancelled before processing or dispatch begins.

Once an order has been processed or shipped, cancellation may no longer be possible.

By placing an order with SmartWheel, you agree to this policy.